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Terms & Conditions

By using our website and/or booking your wasp nest removal through our website, you are agreeing to the following terms and conditions.

Please note, we regularly update our terms and conditions and advise you to review this regularly. Late updated: 04/03/2014.

Booking Online

Bookings must be made before 1800 to qualify for a same day visit. If not, we will try to arrange a visit as early as possible the next day.

Any Standard Expert bookings made after 1800, the first day of the three day response time will be counted from the next day after the booking has been made.

Cancellation Policy

Because of our rapid response service, we charge a £40 cancellation fee should you wish to cancel after having spoken with a technician and confirming the date and time of your visit.

If you wish to change the date and time, please call 0203 026 1231 and discuss with a technician to see if they are able to accommodate your request. If we are unable to accommodate your change of appointment, and you wish to cancel, you will be subject to the £40 cancellation fee. If we are able to accommodate your change of appointment, there will be no additional cost.

If we cancel your appointment because we are unable to attend your visit, we shall provide a full refund.

Privacy Policy

We are committed to safeguarding and preserving the privacy of our visitors.

In running and maintaining our website we may collect and process the following data about you:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Information provided voluntarily by you. For example, when you register for information or book a wasp nest removal online.

Information that you provide when you communicate with us by any means.

Cookie Policy

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

How We Use Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services.

To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

To inform you of any changes to our website, services or goods and products.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to the buyer.

Where we are legally required by law to disclose your personal information.

To further fraud protection and reduce the risk of fraud.

Access To Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us

We can be reached by telephone on 0203 026 1231 or via email at info@londonwaspremovalexperts.co.uk